Your booking is subject to the terms and conditions stated below. By confirming your Booking, you accept that these terms & conditions will apply.

All prices are in Australian Dollars and are GST inclusive.

After hours bookings (10:00pm – 06:00am) and Queensland Public Holidays will incur a 25% surcharge and a 50% surcharge on Christmas and New Year’s Day.

Bookings / Reservations

All reservations must be fully prepaid in advance with Credit Card or EFT/Direct deposit. All reservations must be confirmed in advance by email or through our website and the customer will receive a confirmation.  If paying by EFT/Direct deposit, please ensure you email your payment receipt to [email protected]   Your booking / reservations with us is only valid once it has been confirmed by us by email or text. If a customer has made a booking and has not received confirmation by email within 24 hours, they must email us, otherwise your booking/reservation has not been confirmed.

Your Confirmed booking is scheduled as per information provided in your booking request i.e. pickup date & time or No. of passengers. Any changes inside of 24 hours before travel regarding your booking is strictly subject to availability and charges may apply. We will not take any responsibility nor liability for incorrect information provided. Full payment is required at the time of booking.

Waiting Charges

Hotel/Private address- Waiting time rates will apply after first 10 minutes and will be charged in 15-minute increments at $25 (incl GST) per each 15 minutes.

We monitor all flights via the flight App, and we don’t charge waiting charges when there is a plane delay.

International Terminals: Waiting time 60 minutes (from flight landing time) included, after 60 minutes, waiting charges apply at $25 (incl GST) per each 15 minutes increments.

Domestic Terminals: Waiting time 30 minutes (from flight landing time) included, after 30 minutes, waiting charges apply at $25 (incl GST) per each 15 minutes increments.

The Waiting Fee will be charged to you automatically in accordance with the method you paid for the Services.

Cancellation Policy and changes to confirmed bookings/reservations

All cancellation or changes of bookings must be emailed or texted and name, time and date of arrival must be quoted. Please follow up with a phone call to confirm receipt of the email.

If the service is cancelled up to 48 hours prior to the pickup time, there is no cancellation fee.

If the service is cancelled between 48 and 24 hours prior to the pickup time, the cancellation fee is 50% of the agreed amount for the booked service excluding credit card charges.

If the service is cancelled within less than 24 hours to the pickup time, the cancellation fee is 100% of the agreed amount for the booked service or if you are not present at the agreed time and place as per your booking.

We will try to accommodate the required changes; however, we are unable to guarantee that we will be able to make such changes due to other bookings/reservations.

ALL “No shows” will be charged a cancellation fee, which will be equivalent to 100% of total price quoted for the booked service.

MyDriverNoosa requires the following as a minimum notice for cancellations:

General Transfers: 48 hours

Airport Arrivals: 48 hours

Chauffeur Hiring: 72 hours

Special Events: 7 Days

Disruptions or Delays

If for any reason should there be any disruptions or delays it will be the responsibility of the passenger to contact MyDriverNoosa to prevent any no-show or non-arrival charges. MyDriverNoosa reserves the right to amend the itinerary if necessary. No refunds shall be payable in the event of loss due to missed connections. We do not take responsibility for unforeseen circumstances beyond our control and we should not be held liable in any way whatsoever. Please make sure you organise relevant travel insurance to minimise the inconvenience. MyDriverNoosa shall not be held responsible for any cost incurred whatsoever caused by any issues outside its control such as vehicle breakdown or traffic, including costs incurred due to late flights.

MyDriverNoosa may use another reputable company to assist in our transfers and may also assist the same companies in their transfers if required or necessary.

Food & Beverage Consumption

Passengers are not allowed to consume food or beverages in the vehicle except for water. Smoking is not permitted by law in vehicle.

Luggage policy

We can help you to load your luggage into our vehicles, but we do not take any responsibility or liability for any damage or lost items left in the vehicles. MyDriverNoosa reserves the right to charge a delivery fee for returning lost items if found.

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